Professional Maintenance

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Gold Tier Maintenance
Our gold tier maintenance includes all steps in the silver tier as well as the below which includes additional inspections of indoor units and additional cleaning items. An important note is that this plan includes a deep cleaning of the outdoor unit which will prolong the life of your unit and ensure that it will continue to work smoothly and efficiently. 

Includes:
Silver tier items
Inspect air sealing of all accessible** envelope penetration;
Inspect tightness on indoor unit wiring;
Torque all accessible** flare connections;
Use leak detector on all accessible** flare connections;
Log voltages of all communication wiring;
Test operation: read and log input and output temperatures;
Wipe down exterior of indoor unit;
Clean exterior of outdoor unit;
Deep clean outdoor coil; 

** accessible is defined as safe access and within reach for one person on a 24 foot extension ladder

Silver Tier Maintenance
Our silver tier maintenance is intended to be a basic checkup of the outdoor unit compressor with indoor unit filter cleaning. 

Includes:
Discounted pricing on cleanings and accessories;
Inspect and check tightness on safety disconnect;
Inspect Base and stand*;
Inspect drain lines;
Inspect sealing of outdoor unit openings and penetrations;
Inspect tightness on outdoor unit wiring;
Torque outdoor unit flare connections;
Use leak detector on outdoor unit flare connections;
Clean indoor unit filter (replace if needed);
Test operation: read and log refrigerant pipe temperatures;
Log voltages of incoming power;
Log voltages of communication wiring at outdoor unit;
Log amperage draw

​*correct minor and major bases on LE installations, major rebuild of other's installation of base or stand at additional cost

Diagnostic Service
The diagnostic fee covers the services required to diagnose a problem or inspect a system up to 30 minutes. This includes verifying incoming power voltages at outdoor unit, communication voltages at outdoor unit, refrigerant leak sensing where accessible, and a visual inspection. If leak is not detected but low refrigerant is suspected, verifying amount of refrigerant in the system is excluded from diagnostic service.  

Pricing For Maintenance and Service

All maintenance services above and associated pricing are for residential systems.

Deep Cleanings

While heat pumps are relatively easy to maintain especially when compared to traditional heating systems, regular preventative service and cleanings are recommended and sometimes necessary. Heat pumps work best when there is a high degree of contact between the air and the coil. This is occomplished by the extremely high surface area of the thin metal fins of the coil. As a unit, indoor or outdoor, accumulates dust, dirt, grime, grease etc. the exposed surface area of the metal fins decreases. This causes losses of efficiency. The build-up of unwanted particles can also cause the deterioration of other internal components and reduce the airflow of the fan putting strain on the fan motor. The most noticable effect of a dirty unit can be the bad odors that an indoor unit expells. The end results of having a dirty unit can have large ramifications when compounded over years. A dirty unit could shorten the overall life of the unit, cause higher operational costs, and negatively impact indoor air quality. Because every indoor space is different some units may need a cleaning every year and others may need a cleaning every four years. While it may not be an annual requirement or even biennial, a deep cleaning service is something that all heat pumps owners should consider.

Standard Indoor Unit Cleaning
​Includes:
​Clean outer shell*; Clean air directing vanes; Clean indoor condensate pan; Use no-rinse coil cleaner on the coil

*Will remove and clean removable parts of the shell that are accessible, the remaining shell will be cleaned in place​

Premium Indoor Unit Cleaning
​Includes:
​Standard indoor unit cleaning; Remove and clean the indoor unit fan; Deep clean indoor unit coil**; Replace specialty filters; Install PurCool Green Mini-Strips in condensate pans

**all indoor units that cannot be spray cleaned will be cleaned with a "no rinse" coil cleaning solution​

Pricing For Cleanings

Tips for Maintenance the Home and Buidling Owners Can Do Themsevles

Outdoor Units

• Winter: Check you outdoor unit during winter to make sure that snow or ice is not blocking the fan on the front or the back. If there is snow, clear it away.
• Spring and Summer: Check your outdoor unit in the Spring and Summer for plant growth that might be blocking the fan on the front or back. If there is plant growth in or near the unit, gently remove the foliage being careful not to harm the outer fins.
• Critters: Springtime means growth, but it also meas there will be plenty of critters looking for a home. Keep an eye out for those seeking to make nests.
• Dogs: We love our four legged friends, but keep them from relieving themselves on the outdoor unit to prevent unwanted corrosion.
• Cleaning: You may also clean your outdoor unit with water, but DO NOT use a pressure washer. A simple rinse allowing the water to flow down the unit is best, however, a good storm can also accomplish this rinse.

Indoor Units

• Filter Cleaning
  • Gently remove the filter
  • Remove any specialty filters (it is recommended not to wash these, but you can choose to replace them once they look dirty)
  • wash the filter with water and soap, make sure the filter is completely dry before replacing.

Watch the below video showing how to access and clean your high wall indoor unit filter. 
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Watch the below video showing how to access and clean your multi-position air handler filter (in place of your furnace). 

View our Maintenance and Tips Flyer 

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